Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a range of Christian resources, including Bible study workbooks, eBooks, and physical products designed to help individuals and families grow in their faith.

2. How will I receive my eBook?

Your eBook will be available as an instant download immediately after your payment has been successfully processed. You'll also receive an email with your download link.

3. I haven't received my eBook. What should I do?

Please check your spam or junk folder first. If you still can't find your download link, contact us at support@kingdomcovenant.co.za, and we'll be happy to assist you.

4. How long does delivery take for physical products?

Orders are usually processed within 1–3 business days. Delivery typically takes:

  • 2–5 business days for major cities.
  • 3–7 business days for regional and outlying areas.

5. Do you ship throughout South Africa?

Yes! We deliver physical products across South Africa.

6. Can I return or exchange my order?

Yes, if your physical item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll arrange a replacement, exchange, or refund where applicable.

7. Can I get a refund on an eBook?

No. Due to the nature of digital products, all eBook sales are final once the download has been made available, except where required by law.

8. Are your Bible study resources suitable for children?

Yes! We offer Bible study resources specifically created for children, with engaging lessons and activities that make learning God's Word enjoyable.

9. What payment methods do you accept?

We accept secure online payments through our trusted payment providers. Available payment options will be displayed during checkout.

10. How can I contact Kingdom Covenant?

If you have any questions or need assistance, we'd love to hear from you.

Email: support@kingdomcovenant.co.za

11. Can I share my eBook with others?

No. All eBooks are licensed for personal use only and may not be copied, shared, distributed, or resold without written permission from Kingdom Covenant.

12. Do I need an account to place an order?

Not necessarily. Depending on our checkout process, you may be able to check out as a guest or create an account to make future purchases easier and view your order history.